Introduction
At Tradiify, we are committed to delivering high-quality educational experiences and providing cutting-edge financial courses through our platform that connects learners with expert mentors. Our Refund Policy outlines the conditions under which refunds may be considered and serves as a guide for understanding our payment and refund practices. Please review this policy thoroughly to understand your rights and obligations when accessing our content.
General Non-Refundable Policy
All payments made to Tradiify are non-refundable, irrevocable, and non-creditable. We encourage our users to carefully review our course offerings, terms, and conditions before making any purchases.
Non-Refundable Payments: All transactions, once completed, are final, and we do not issue refunds for any purchases unless explicitly stated otherwise in this policy.
Non-Creditable Payments: Payments cannot be converted into platform credits or transferred to other users.
Free Content Access
We provide several opportunities for potential learners to explore our platform’s offerings at no cost:
Free Courses and Classes: A selection of free courses and modules is available for users to experience our educational content without any financial commitment.
Free Course Previews: The first video of every paid course is available for free. This allows prospective learners to evaluate the course’s quality, mentor’s teaching style, and overall content before committing to a purchase.
Refund Eligibility
Refunds will only be considered under specific conditions. This policy is intended to ensure fairness while maintaining the integrity of our platform.
Live Courses and Long-Term Courses: Refunds will be granted if a live or long-term course is partially or fully cancelled due to a fault on the part of Tradiify or the mentor.
Cancellation by Platform or Mentor: If a mentor cancels a scheduled live session or a long-term course, or if Tradiify cancels a course without providing a rescheduled session, users are entitled to request a refund for the portion of the course not delivered.
Non-Refundable Reasons: Refunds will not be issued for other reasons, including but not limited to:
Dissatisfaction with course content
Inability to attend or complete the course
Change of mind after purchase
Refund Request Process
To ensure a smooth refund process, users must follow the instructions outlined below:
Submitting a Request: To request a refund for eligible courses, users must contact customer support at support@tradiify.com .Please include:
Your order number
The name of the course
A detailed reason for requesting a refund (e.g., course cancellation or other applicable reasons).
Processing Time: Once a refund request is submitted, Tradiify will review and respond within 21 working days.Tradiify reserves the right to issue your refund either as a refund credit or as a refund to your original payment method, at our discretion. This decision may depend on factors such as the capabilities of our payment service providers, the platform you used to make the purchase (website or mobile app), and other relevant considerations. Refund credits will be automatically applied towards your next content purchase and may expire if not used within the specified period. Refund credits have no cash value unless otherwise required by applicable law.
Non-Eligible Courses for Refund
The following are strictly non-refundable:
Recorded or Text Courses: All pre-recorded courses or Text Courses, modules, or webinars are non-refundable.
Course Bundles and Promotions: Any courses purchased as part of a promotional offer, course bundle, or sale event will not be eligible for a refund.
By offering free previews, we provide ample opportunity for you to make an informed purchase decision, and we encourage all users to utilize these resources before purchasing.
Amendments to the Refund Policy
We reserve the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our platform. Users are encouraged to periodically review this policy to stay informed of any updates.
Conclusion
We value your learning experience and strive to maintain transparency and fairness in our policies. With the availability of free content and previews, our goal is to help you make confident and informed choices before committing to our paid courses. By accessing or purchasing our courses, you agree to this Refund Policy. We thank you for trusting Tradiify as your partner in enhancing your financial skills and knowledge.